Firstly, we are very happy with the piano itself. They have met our (high) expectations and been responsive to our needs. It is just about a year since we bought our Wendle and Lung 178 grand piano and we can say that every aspect of service from Roberts has been very good. I would recommend Roberts Pianos to anyone looking for a high level of personal service when buying a piano. Marcus was happy to spend time keeping us up-to-date and showing us the work in progress when we visited. We were very impressed with the level of commitment and professionalism shown by Marcus Roberts and his team – they are clearly perfectionists, and they were determined to restore our piano to the highest standards. Your company has the real warmth of the family concern that it is, where everyone is highly knowledgeable about, and devoted to, beautiful pianos.” Alison and Daryl Truefitt, London “We purchased a Broadwood barless grand from Roberts Pianos and we asked them to carry out further restoration work on the piano.
Your patience and support and help for us in making the purchase has been excellent and delightful… including giving over almost a whole day to us, running us around Oxford to view pianos, taking us to visit your very impressive workshops, where everyone had the quiet, confident friendliness of true craftsmen and, not least, suggesting a very good local Italian restaurant where we had lunch. We love the Bosendorfer Imperial Grand piano.
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